What’s covered

• Purchases of products from unauthorized dealers or seller
• Normal wear and tear, including parts that might wear out over time (e.g. fuse, DIALS, BUTTONS etc.).
• Accidental damage
• Damage as a result of use not in accordance with the FRISBY Operating Manual. Damage caused by not carrying out the recommended maintenance.
• Damage from external sources such as transit, weather, electrical outages or power surges.
• Failures caused by circumstances outside of FRISBY’S control.

Faults caused by:

• Negligent use, misuse, neglect or careless operation of the machine;
• Use of the Frisby product which is not in accordance with the Frisby User Manual;
• Use of a Frisby product for anything other than normal domestic household purposes in the country in which it was purchased.
• Use of parts not assembled or installed in accordance with the instructions of Frisby.
• Use of parts and accessories which are not Frisby Genuine Components.
• A full range of genuine Frisby spares and accessories for all Frisby products are available.
• Faulty assembly or installation (except where carried out by frisby).
• Repairs or alterations carried out by parties other than FRISBY or its authorized agents.

The terms and conditions of a Frisby limited warranty are as follows:

• The Warranty Period for Physical Goods purchased from Frisby is 12 months from date of purchase
• The warranty becomes effective at the date of purchase. Please retain your proof of purchase in order to verify your warranty coverage.
• The repair or replacement of your machine under warranty will not extend the period of the warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty.
• Frisby will repair, replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
• Frisby Products are warranted against defects in manufacturing and workmanship under individual consumer use, as per our 12-month Warranty.

Frisby reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.